Sales, Service and Marketing Manager

WHAT TO EXPECT 

Reporting to the General Manager of Soucy Track Systems, the objective of this strategic role is to define a business strategy to increase sales and market share for the Soucy Track product line, develop an action plan and direct sales, marketing and customer service operations. 

If you thrive on challenges and are recognized for your sense of action, this is a great opportunity to play a strategic role within our organization.

 

Here's an overview of your tasks: 

• Ensure the implementation of strategies enabling the sales, marketing and customer service department to achieve the organization's objectives;
• Develop and implement strategic sales plans to achieve growth objectives;
• Participate in the preparation of annual sales and marketing budgets and ensure that they are respected;
• Oversee the development of marketing, communications and events strategies, activities and tools to ensure the company's positioning, reputation and visibility, as well as customer loyalty, with a constant focus on improving sales;
• Oversee the development of strategies to improve performance and optimize processes in customer service, sales support activities and after-sales service, with a view to ensuring full customer satisfaction;
• Participate in the development of various sales and warranty programs;
• Establish and rigorously monitor performance indicators linked to sales, market trends and competitive intelligence, and target business and improvement opportunities;
• Develop and maintain strong business relationships with customers;
• Coach territory managers and, when required, participate with them in strategic meetings with customers and help them maximize sales opportunities;
• Ensure the professional development of team members and the training of territory managers in sales techniques and approaches, as well as in the advantages and features of our products;
• Provide strategic alignment to the Territory Manager team in planning, managing travel, visiting customers and negotiating agreements;
• Work closely with product development teams;
• Ensure proper CRM management;
• Stay attuned to the market and create an environment where customer feedback is shared quickly and accurately with the various departments.

WHAT WE’RE LOOKING FOR  

• Bachelor's degree in business administration or engineering with commercial experience
• Proven experience in business development, sales management and team leadership
• Experience managing a large territory - ideally the U.S. and Canada
• Have actively worked to develop a complex and competitive distribution network (OEMs, distributors, dealers)
• Demonstrate good skills in developing and maintaining strong business relationships with dealers, distributors, land managers and end-users (farmers)
• Be recognized as an action-oriented, autonomous manager with a sense of initiative, good adaptability (agility), intrapreneurship and political acumen
• Excellent communication, coaching and leadership skills
• Good interpersonal skills, humble, diplomatic and collaborative
• Ability to master the various systems and mechanical components of a product
• Bilingual, both orally and in writing to communicate with customers and employees located in the United States
• Facility with computerized tools (Outlook, Excel, Word, Teams) and good knowledge of ERP and CRM systems (SAP and Salesforces an asset)
• Availability for frequent travel
• Strong interest in agriculture

WHAT WE HAVE TO OFFER

• Flexible working hours, access to compressed work schedules and teleworking 2 days a week 
• Permanent full-time position 
• The best of both worlds: the resources of a large company in a family atmosphere  
• A team that is passionate, attentive and committed to excellence 
• Flexible hours that allow you to balance work and personal life 
• Group insurance (different plans adapted to your needs) 
• Access to telemedicine 
• Registered Retirement Savings Plan with employer contribution 
• Employee and family assistance program 
• 2000 referral bonus 
• Social activities 

APPLY NOW!   

We look forward to getting to know you and to welcoming you to our big Soucy team! 

Working at Soucy Track Systems means helping to design and manufacture our flagship product: Soucy track systems. Our 320 employees work hard every day with other Soucy subsidiaries to design, produce, and assemble our track system components which are renowned for their high quality. We rely on big machines and advanced technology to carry out our activities. But our greatest asset is our people. People who are dedicated to their work and who move forward as one. Our is a working environment that reflects our values: a collaborative space where you can find your place, where you can take on challenges, and where your ideas will come to life.